In pilot at 4 industrial OEMs

The answer is on page 71. We find it in 30 seconds.

Upload your equipment manuals. Your engineers, distributors, and customers get grounded answers with page citations — not hallucinations.

Book a 15-minute demo → or send us one PDF — first pilot is free
exactbench answering a service question about a Pfeiffer HiPace 700 pump, with the cited troubleshooting table highlighted on page 71 of the manual
01 · The problem

Your engineers know the answer is in the manual. They just can't find it at 02:00.

€340k
Avg. annual cost · L2 phone support · per OEM
For questions that are already answered on page 71.
412pp
Average length · industrial OEM manual
The troubleshooting table is on page 71. Nobody scrolls to it.
02:14
Local time · customer's basement · pump won't pull vacuum
You're on call. The manual is 200 km away. The customer is paying €3k/hr in downtime.
02 · How it works

Three steps. No infrastructure on your side. No training data sent to a third party.

STEP 01
Send us the PDFs.
One manual or one shelf. We ingest, index, and link figures, tables, and revision history. Average turnaround: 48 hours.
STEP 02
We tune to your vocabulary.
Your engineers ask "final pressure", not "ultimate vacuum". We learn the synonyms from 200 sample questions you send us.
STEP 03
Deploy where they work.
Web app for internal service. Embed in your customer portal. Slack and Teams for L2 reps. SSO with your IDP.
Product screenshot: answer cited from the equipment manual
Real query · Pfeiffer HiPace 700 manual · pilot account · screenshot, not a mockup
03 · Proof

Four pilots running. Three quotes we can put on the page once they're public.

"We measured 38 % deflection of L1 tickets in the first three weeks. The engineers actually use it because it cites the page."

VP Service · Industrial pump manufacturer · DACH
Pilot · Week 8

"It said 'I don't know — not in the manual' on a question I knew wasn't in the manual. That's when I trusted it."

Head of Field Service · Lab equipment · Nordic
Pilot · Week 4

"Our distributor in Korea answered a customer in Korean from an English manual at midnight. That paid for the year."

Director Technical Documentation · Analytical instruments
Pilot · Week 12
Logos available under NDA· Reference calls on request· Procurement-ready since Q1
04 · Pricing

Per-manual, not per-seat. Your distributors don't pay twice.

Pilot
€0
first manual · 90 days
  • 1 manual ingested
  • Up to 5 internal users
  • Slack support
  • Cancel any time
Send us a PDF →
most pilots pick this
Service
€2,400
per manual / year
  • Unlimited internal users
  • Embed in customer portal
  • Multilingual answers (12 langs)
  • SOC 2 · GDPR · DPA
Book a demo →
Enterprise
Let's talk
whole-shelf · multi-product
  • Self-hosted option (Azure / AWS)
  • Your own retrieval tuning
  • Quarterly review with founder
  • 24h SLA
Talk to Niall →
05 · About

Built by a service engineer. For service engineers.

[ photo · Niall · workshop ]

I'm Niall Dunne. For a decade I was the engineer on the 02:00 phone call — vacuum installations, leak detection, chamber troubleshooting, three continents.

Every call had the same shape. A customer with a manual. A page they couldn't find. A question I'd answered six times that week. exactbench is what I wish I'd had.

Built quietly with four OEM pilots. Not VC-backed. Not on a roadmap. Send me a PDF and a question your team asks weekly and I'll send back a working demo by end of week.

niall@exactbench.com · Annecy, FR
06 · Book a demo

15 minutes. Your manual. Your hardest support ticket from last week.

I'll show you the answer cited from the page. If it's wrong, the call's free. If it's right, we run a 90-day pilot on the manual you bring.

Book a 15-minute demo → or email niall@exactbench.com